AliFlowers 5D Red Rose Heart Arch for Proposal & Wedding Backdrop ALFAH004

Your Happiness is Our Priority!

Welcome to Aliflowers! Where your satisfaction is our priority! All Aliflowers products are 100% handcrafted. All orders come with extra shipping insurance to protect against loss or damage. If you encounter any issues, our official customer service is here to help: aliflowers.service@gmail.com

Return Policy (After Delivery)

Free Returns (Seller Responsibility)

Returns are accepted within 30 days of delivery if:

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  The item arrives damaged, or
  the item received is incorrect
  

Aliflowers will cover all return shipping costs in these cases.

Returns for Other Reasons

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  Returns are accepted within 30 days of delivery for reasons such as change of mind.
  
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  Customers are responsible for return shipping costs.
  

Custom Products

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  Custom-made products are final sale
  
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  Custom products are not eligible for refunds, returns, or exchanges

Cancellation & Refund Policy

Before Shipment

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  Orders can be cancelled within 72 hours of purchase for a full refund, provided the order has not been shipped.
  
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  Cancellation requests made after 72 hours but before shipment will receive an 80% refund.
  A 20% non-refundable fee applies due to production and material costs.
  

After Shipment

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  Once an order has been shipped, a 20% processing and restocking fee will be deducted from any approved refund.
  
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  No refunds will be issued after 30 days from the order date.
  

Exchange Policy

Before Shipment

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  Style changes are accepted free of charge
  
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  Any price difference must be paid by the customer
  

After Shipment

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  Style exchanges are not supported once the order has been shipped
  

Shipping Address Changes

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  Address changes are accepted free of charge before shipment
  
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  Address changes are not possible after shipment